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Info

Info

FAQs

My Account

How do I create an account?
How do I login to my account?
Why do I need an account?
 

Shipping
How much is shipping?
How long will it take for me to receive my order?
Do you ship internationally?

 

My Orders
How can I track my order?
How do I cancel my order?
How do I return/exchange an order?

 

Inventory
Why can't I find my size?
Why can't I find this product?
Why don't you have more products?

 

Payment Information
What forms of payment do you accept?
Do you charge sales tax?
Is it safe to use my credit card?

 

Miscellaneous
How can I contact customer service?
Where are you located?
Where else can I find Adayak online?
Do you have retail locations?
Do you offer gift certificates?
Do you sell wholesale?
How can I suggest products I want you to sell?


 

My Account
How do I create an account?
To create an Adayak account, please click here.
 

How do I login to my account?
To login to your Adayak account, please click here.

 

Why do I need an account?
With an Adayak account, you can save all your shipping and billing information which allows for speedy checkouts. Adayak account holders can also track order history, build wish lists, and more.

 

Shipping
How much is shipping?
Adayak offers $4.99 USPS First Class Mail shipping on all USA domestic orders. Shipping to Canada is $8.95 and International Shipping anywhere else in the world is $12.95.

How long will it take for me to receive my order?
USPS First Class Mail has an expected delivery date of 2-5 days for domestic orders. USPS Priority Mail has an expected delivery date of 1-3 days for domestic orders. Shipments to Canada are 5-10 days and International Shipments can be anywhere from 2-5 weeks.

Do you ship internationally?
Yes - to more than 100 countries around the world.

My Orders
How can I track my order?
Please login to your account and click the "Order History" link.

How do I cancel my order?
Please contact Adayak. If your order has not been processed we can cancel it. If your order has already been shipped you will need to return it. Login to your account and click "Order History" check check order status.

How do I return/exchange an order?
Login to your account and click the "Returns" link. Select the order you wish to return/exchange and fill out the form to submit your return. After Adayak approves your return/exchange you will be prompted to print a return slip. Please print this return slip and include it in the return package.


Inventory
Why can't I find my size?
It is possible Adayak is out of stock in the size you want. We restock the inventory regularly, so please check back to see if your size has been added. Please contact us for additional size inquiries.

Why can't I find this product?
It is possible an item you previously saw is no longer available or currently out of stock. Adayak works constantly on restocking inventory and adding new products on a regular basis. Please contact us for additional product inquiries

Why don't you have more products?
Adayak is always adding additional products. Please check back daily or sign up for our newsletter and we will email you when new products arrive.


Payment Information
What forms of payment do you accept?
We currently accept Visa, Mastercard, American Express and Discover credit cards. We also accept Paypal, Google Checkout, and Adayak Gift Certificates.

Do you charge sales tax?
Sales tax will be applied to all orders shipped to the state of Florida.

Is it safe to use my credit card?
Yes your credit card purchases are safe. Adayak's checkout process is secured with a 128- bit encryption SSL certificate.

Miscellaneous
How can I contact customer service?
You can call customer service at (734) 418-3562 or email via service@adayak.com

Where are you located?
Ann Arbor, MI 

What forms of payment do you accept?
All major credit cards, Paypal and gift certificates.

Do you have retail locations?
Adayak apparel is only sold online. We do not have any retail locations.

Do you offer gift certificates?
Adayak gift certificates make great gifts! You can purchase gift certificates in increments of $10.

Do you sell wholesale?
Please contact us at service@adayak.com for wholesale inquiries.

How can I suggest products I want you to sell?
We would love to hear your suggestions. Please email service@adayak.com and maybe we'll turn your idea into a product.

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